How We Protect Your Data
A quick overview of the key pillars of 39bd's Privacy Policy.
SSL Encryption
Every transaction and piece of personal data is protected by 256-bit SSL encryption, so no one can intercept your information in transit.
We Never Sell Your Data
Your personal information is never sold to third parties. We use data solely to improve our services and for verification purposes.
User Controls
You can view, correct, or request deletion of your data at any time. Your data belongs to you.
Cookie Transparency
We're transparent about which cookies we use and why. You have the option to disable non-essential cookies at any time.
Secure Data Storage
All data is stored on secure, internationally certified servers, with regular security audits and backups in place.
Immediate Breach Notification
In the event of a data breach, we will notify all members within 72 hours and take immediate remedial action.
1. Introduction
39bd ("we", "us", "our") takes your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we keep it safe.
By using the 39bd website or app, you agree to this Privacy Policy. Please read it in full before creating an account. This Privacy Policy is part of our Terms & Conditions' Read it alongside this document for the full picture.
We want every user in Bangladesh to have full transparency about how their data is protected. That's why this Privacy Policy is written in plain, easy-to-understand English.
2. Information We Collect
Under 39bd's Privacy Policy, we only collect the minimum data necessary to provide our services. Full details are outlined below:
Information You Provide Directly
- Registration Details: Full name, date of birth, email address, mobile number, username, and password.
- KYC Information: National ID number, passport or driving licence, proof of address documents.
- Payment Information: bKash/Nagad/Rocket number, bank account number (for transaction processing only).
- Contact Details: Messages, complaints, or feedback submitted to support.
Automatically Collected Data
- Device Information: IP address, browser type and version, operating system.
- Usage Data: Pages visited, time spent, and games played.
- Cookies & Tracking: Session cookies, preference cookies, and analytics data.
- Transaction History: Records of deposits, withdrawals, bets, wins, and losses.
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Contact Details | Account Creation & Communication | Yes |
| Identity Verification | KYC Verification | Yes for Withdrawal |
| Payment Information | Transaction Processing | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Cookies | Session & Experience Enhancement | Partially Optional |
3. How We Use Your Information
In accordance with its Privacy Policy, 39bd uses the data it collects for the following purposes:
- Account Management: Managing login, identity verification, and account settings.
- Transaction Processing: Deposits and withdrawals processed quickly and securely.
- Service Improvement: Analyzing user experience to improve the platform.
- Security Assurance: Prevention of fraud, money laundering, and account hacking.
- Promotional Communications: Sending you offers and bonus-related messages based on your preferences (with the option to opt out).
- Legal Obligations: Meeting regulatory requirements and resolving legal disputes.
- Customer Support: Addressing your complaints and enquiries.
Your data is never used for profiling or targeted advertising. We do not sell your information under any circumstances.
6. Data Security
39bd follows the highest industry standards to keep your data secure. Here's what our security framework includes:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Password Hashing: Your password is never stored in plain text; it is hashed using the bcrypt algorithm.
- Two-Factor Authentication (2FA): Option to enable 2FA for an extra layer of account security.
- Regular Security Audits: Third-party security experts regularly audit our systems.
- Firewall & DDoS Protection: Advanced network security to protect against cyberattacks.
- Access Controls: Only authorised personnel have access to your data.
Beyond technical security measures, you also have a role to play. Use a strong password, always log out when using someone else's device, and report any suspicious activity to us immediately.
7. Your Rights
Under 39bd's Privacy Policy, you have the following rights:
- Right to Access Your Data: You can request to know what information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: Unless required by law, you may request deletion of your data after your account is closed.
- Right to Restrict Processing: You can request that your data be used only for specific purposes.
- Right to Portability: You can receive your data in a structured, portable format.
- Right to Object: You can object to promotional communications or certain types of data processing.
To exercise these rights support@39bd.ws-. We will respond within 30 days.
8. Data Retention Period
39bd does not retain your data longer than necessary. General guidelines are outlined below:
- Account Information: For the full duration your account is active, and for up to 5 years after closure (as required by law).
- Transaction History: 7 years, in accordance with international financial regulations.
- KYC Documents: Retained for up to 5 years after verification.
- Support Messages: 3 years for dispute resolution purposes.
- Analytics Data: Anonymised and retained for 2 years.
Once the retention period expires, data is securely deleted or permanently anonymised.
9. Protection of Minors
39bd strictly prohibits anyone under the age of 18 from opening an account or using our services. This is part of both our Privacy Policy and Responsible Gaming Core Policy Elements.
- Date of birth is verified at the time of registration.
- Proof of age may be requested in cases where age is in doubt.
- If a minor's account is identified, it is immediately suspended and all associated data is deleted.
If you suspect a minor you know is using this platform support@39bd.ws-.
10. Changes to the Privacy Policy
39bd may update this Privacy Policy at any time. When changes are made:
- The "Last Updated" date at the top of the page will be revised.
- For significant changes, a notification will be sent to your registered email or mobile number.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend revisiting this Privacy Policy page every few months to stay informed about how your data is being used.
11. Contact Us
For any questions, complaints, or data-related requests regarding this Privacy Policy, please reach out to us through the following:
- Email: support@39bd.ws
- Live Chat: Click the chat button in the bottom-right corner of the platform.
- Response Time: Typically within 24 hours on business days.
We speak your language, so feel free to reach out to us directly in Bangla — no problem at all.